It comprises the following legal entities: Global Collect Services B. V, Ingenico e-Commerce Solutions SAS, Ingenico e-Commerce Solutions GmbH DE , Ingenico e-Commerce Solutions GmbH AT , Ingenico e-Commerce Solutions GmbH CH , Ingenico e-Commerce Solutions Ltd. The service offering connects merchants and consumers, by providing the technology to allow our merchants to accept payments for their products or subscriptions sold online. As the respective entities that are part of the Ingenico ePayments division, only process and or settle the payments, any queries related to a website and products sold should be addressed to the company where you made your purchase. As a payment service provider, Ingenico Financial Solutions collects, processes and reports payments on behalf of companies that sell products and services via the internet. These companies have authorized us to debit your account in order to complete your purchase of a product or service. Please note that Ingenico Financial Solutions is not authorized to provide you with information about entries on your statement. For all inquiries about a payment, please contact the company where you made your purchase directly. However, should you need help with identifying the merchant, please use the following contact form to provide us with relevant information so we can assist you further. This means the bank or financial organization where your card was issued requires you to verify your ID to prevent anyone else from using your credit card - for instance if your card was lost or stolen. If you experience any difficulties during this verification process or if you have any further questions, we advise you to contact your bank or the company who issued your credit card. If you haven't received any confirmation, you should contact the web shop where you placed your order to find out if your transaction was successful. Please note, the Ingenico entities are not authorized to provide you with this information. Ingenico ePayments, formerly known as GlobalCollect, processes payments for online and ecommerce merchants. We are responsible for the technology to allow our merchants to accept payments from customers for their products or subscriptions sold online. As Ingenico ePayments is only the technical party for handling payments, any queries related to the website and products sold should be addressed to the company where you made your purchase. Ingenico ePayments is responsible for the technical system to handle the payments for online and eCommerce merchants. We are responsible for the technology to allow our merchants to accept payments from customers for their products or subscriptions sold online. As Ingenico ePayments is only the technical party for handling payments, any queries related to the status of your payment and the delivery of the goods or services should be addressed to the company where you made your purchase. Ingenico ePayments is responsible for the technical system to handle the payments on behalf of the merchant. We are not able to make any changes to orders or cancel subscriptions. Any queries related to the status of your payment and the delivery of the goods or services should be addressed to the company where you made your purchase. Ingenico ePayments is responsible for the technical system to handle the payments on behalf of the merchant. We are not able to make any changes to orders or cancel subscriptions. Any queries related to the status of your payment and the delivery of the goods or services should be addressed to the company where you made your purchase. In case you have transferred money to one of our bank accounts by accident, we can start a refund process. Please include as many details of the payment as possible a proof of payment is preferred. The bank statement may show GlobalCollect or Ingenico ePayments instead of the actual name of the store. In some cases both our company name and the store name are visible. This is because the respective store has recruited GlobalCollect to handle the payment processing on their behalf. In most cases, the bank statement will be updated within two working days and the name of the actual merchant will show up. However, should you need help with identifying the merchant, please use the following contact form to provide us with relevant information so we can assist you further. In case you do not recall placing an order, we would advise you to check if someone in your household might have bought anything from the merchant in question. If not, the best thing is to contact your bank for advise on how to proceed. If necessary, it is possible to initiate a withdrawal process. Ingenico ePayments is not authorized to do this on your behalf. However, although status 5 is a successful status, it's only a temporary reservation of an amount of money on the customer's card. A transaction in status 5 still needs to be confirmed manually or automatically to proceed to the status 9, which is the final successful status for most payment methods. If your account supports it, you can also make refunds with a DirectLink request or with a Batch file upload for multiple transactions. Please note that the Refunds option has to be enabled in your account. A full green thumbs-up icon means that the transaction was completed with a 3-D Secure authentication method, such as Digipass or a card reader. However, it doesn't necessarily mean the payment itself was processed successfully. Therefore, you should always check the transaction status to know whether you will receive your money. The Ogone Back Office is the secure website where you manage your Ogone account. Once you have logged in, you can check and edit your administrative details, manage your payments, add new payment methods, change your technical settings and much more. To log in, you simply need your payment service provider ID PSPID and your password. An acquirer is a financial institution that processes payments from certain credit and debit cards. The acquirer is responsible for the financial part of transaction processing and Ingenico ePayments is responsible for the technical part. In other words, without an acquirer the money will not be transferred to your bank account. For every online payment method you want to add, you need an acceptance contract with an acquirer. If you know which acquirer you want to work with, you can simply select them from the drown down list when adding a payment method in your account. A User ID identifies the specific user of an account. If your account has more than one user, you log in by filling in your USERID, your payment service provider ID PSPID and your password. Please make sure you click on the 'Log in as user' link so that all three fields are displayed. If your account only has one user, you will not need a USERID. You will log in using only your PSPID and password, so please make sure your login screen only displays two fields. If you can see three fields, click on the 'Log in as PSPID' link on the bottom of the screen to log in as a merchant. In case you have not done this before or you still face problems with your access, please use the following contact forms so we can assist you further. Please ensure your 4-digit Contract ID, the environment to which you have access Production or Staging and your user name are included. When you receive an IP address related-error when trying to log-in to the Web Payment Console please use the following contact form to provide us with relevant information so we can assist you further. Please include the error message, your IP address which you can check via , the environment you try to access Production or Staging and your Contract ID or Merchant ID. In case of an outage we provide our clients with alerts and publish any service related issue on our Web Payment Console WPC. Please check the News-section to see further details related to outages or service interruptions. If you do not have access, please use the following contact form to provide us with relevant information so we can assist you further. Please include the error message or a screenshot , the Contract ID or Merchant ID, the name of the system and the time you have discovered the issue. We can help you in locating missing payments. Please log-in to the Web Payment Console WPC and open an inquiry. In case you do not have access to Web Payment Console WPC , please check for a person in your company that does have access to WPC and ask them for assistance. If you do not have access or are unable to resolve your query, please use the following contact form to provide us with relevant information so we can assist you further. Please include as many details of the payment as possible a proof of payment is preferred. In case you do not have access to Web Payment Console WPC , please check for a person in your company that does have access to WPC and ask them for assistance. If that does not bring you any further or in case you do have access but you are not able to download the file s , please use the following contact form to provide us with relevant information so we can assist you further. Please include your Contract ID or Merchant ID and the relevant report s and date s of the requested report s. In case of an outage we provide our clients with alerts and publish any service related issue on our Web Payment Console WPC. Please check the News-section to see further details related to outages or service interruptions. If you do not have access, please use the following contact form to provide us with relevant information so we can assist you further. Please include the error message or a screenshot , the Contract ID or Merchant ID, the name of the system and the time you have discovered the issue. We are here to assist you. In case you need our help, please use the following contact form to provide us with relevant information so we can assist you further. In case you have not done this before or you still face problems with your access, please use the following contact forms so we can assist you further. Please ensure your 4-digit Contract ID, the environment to which you have access Production or Staging and your user name are included. When you receive an IP address related-error when trying to log-in to the Web Payment Console please use the following contact form to provide us with relevant information so we can assist you further. Please include the error message, your IP address which you can check via , the environment you try to access Production or Staging and your Contract ID or Merchant ID. When you have problems with either functionality not working or accessing our Test Staging environment , please use the following contact form to provide us with relevant information so we can assist you further. Please include your username, your 4-digit Contract or Merchant ID, the error code s you receive and a description of the problem. We can help you in locating missing payments. Please log-in to the Web Payment Console WPC and open an inquiry. In case you do not have access to Web Payment Console WPC , please check for a person in your company that does have access to WPC and ask them for assistance. If you do not have access or are unable to resolve your query, please use the following contact form to provide us with relevant information so we can assist you further. Please include as many details of the payment as possible a proof of payment is preferred. In case of an outage we provide our clients with alerts and publish any service related issue on our Web Payment Console WPC. Please check the News-section to see further details related to outages or service interruptions. If you do not have access, please use the following contact form to provide us with relevant information so we can assist you further. Please include the error message or a screenshot , the Contract ID or Merchant ID, the name of the system and the time you have discovered the issue. We are here to assist you. In case you need our help, please use the following contact form to provide us with relevant information so we can assist you further. We are here to assist you. In case you need our help, please use the following contact form to provide us with relevant information so we can assist you further. Your choices about cookies on this site We use cookies to improve your experience of this website. 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